Tips For Getting The Best Deal By Comparing Quotes And Negotiating With Insurers


June 13, 2024
Team Pineapple

Everyone knows that a big part of growing up, besides independence, is responsibility.

And you probably remember the first time you had to book your own doctor’s appointment without mum or dad’s help. 

Pretty scary stuff, right?

But nothing is scarier than living in a world where your hard-earned possessions are lost or destroyed before your very eyes.

Worse even when there’s no hope of recovering said items.

Luckily, that doesn’t have to be anyone’s reality, thanks to a little thing called insurance.

The different types of insurance available in South Africa and how they can protect you and your assets

Numerous types of insurance are available in South Africa, each designed to protect you and your assets from different risks. 

Examples of the types of insurance offered in South Africa are,

  1. Car Insurance: This protects against loss or damage to your vehicle and liability for any damage you may cause to other people's property or injuries you may cause to others in an accident. The types of car insurance available include comprehensive, third-party, fire and theft, and third-party only.

  1. Building’s Insurance: Protection for your bricks and mortar, roof, windows and the like of your home falls under building insurance or homeowner’s insurance. It can also provide liability coverage if someone is injured on your property.

  1. Business Insurance: This provides protection for your business against various types of risks, including property damage, liability, and loss of income due to business interruption.

  1. Health Insurance: This covers medical expenses, including hospitalisation, surgeries, and other medical treatments, and can also cover the cost of prescription medication and other medical expenses.

  1. Life Insurance: This provides a lump-sum payment to your beneficiaries in the event of your death, helping to provide financial security for your loved ones and cover expenses such as funeral costs, outstanding debts, and more.

  1. Travel Insurance: This is coverage against unexpected expenses that may arise while travelling, like medical emergencies, trip cancellations or interruptions, lost or stolen baggage, etc.

  1. Single Item/All-Risk Insurance: This policy protects all your miscellaneous valuables like jewellery, mobile devices and other precious items. Coverage typically includes protection against theft, water damage and impact damage. But, consult your policy documents for the exact details.

  1. Pet Insurance: Whether you call them your fur baby or four-legged friend, your pet means the world to you. So, why not protect them from harm with pet insurance? Those vet bills can get out of control, but thankfully this cover can ease the cost.

  1. Home Contents Insurance: This policy is not to be confused with homeowner’s insurance; it covers everything that would fall out of your house if a giant picked it up and tipped it over. This will protect your items against theft, fire, malicious or weather damages (storms, flooding, lightning, etc.).

Helpful Tips for comparing insurance quotes

All this might seem like information overload, but fear not; unlike your childhood swim coach, we’d never throw you in the deep end and expect you to sink or swim.

Comparing insurance quotes can seem daunting, but it's necessary to ensure you're getting the coverage you need at a price you can afford. 

Price Comparison Websites (PCWs) like Hippo continue to gain popularity, with almost 20% of South Africans using them to compare insurance quotes.

Many websites allow you to compare insurance quotes from multiple companies, saving you time and making it easier to compare policies side-by-side. 

When using a comparison website, enter accurate information about your coverage needs and driving history to get the most accurate quotes.

Here are our top tips for buying insurance cover to suit your needs at the best possible price while benefiting from the convenience of PCWs.


Adulting 101: SA Insurance Hacks! 🇿🇦 Don't get taken for a ride 🚗 Compare quotes, negotiate like a pro, & find the best deal. Link in bio to full blog 🍍 #InsuranceTips #SouthAfrica #PineappleSA

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  • Understand your coverage needs: 

Before comparing quotes, you must know what kind of coverage you need. This will help you compare equal quotes from different insurance companies. 

For example, suppose you're looking for car insurance. 

In that case, you'll want to know what coverage is available and any additional coverage you might need, such as collision or comprehensive coverage.

Or, if you have a lot of stuff, we’d advise choosing Home contents insurance, whereas if you have fewer things, Single items coverage might be a better fit.

  • Compare similar policies: 

When comparing quotes, make sure you're comparing policies that offer similar coverage. For instance, refrain from comparing a policy that only provides liability coverage to one that offers liability, collision, and comprehensive coverage.

Comparing like-for-like will give you a more accurate comparison of the cost of coverage.

  • Check the excess: 

The excess is the amount you pay out of pocket before your insurance coverage pays out in the event of a claimkicks in. 

Make sure you're comparing excess amounts that are the same or similar when looking at quotes. A higher excess will generally mean a lower premium, but you'll have to pay more out of pocket if you have a claim.

If you’re confident in your driving skills, and haven’t had an accident or claimed from your insurance in a long time, this solution could be worth considering. Otherwise, move along swiftly and forget we ever said anything.

  • Look for discounts:

Insurance companies offer discounts for things like good driving records, multiple policies, or safety features like tracking devices on your car or home. 

Remember to take advantage of any discounts you're eligible for when comparing quotes.

  • Research the company: 

Before choosing an insurance company, research to ensure they have a good reputation and are financially stable.

You can check a company's rating with independent rating agencies like Hellopeter and read reviews from current and past customers.

Following these tips will better equip you to compare insurance quotes and find the right coverage for you at a price you can afford.

Strategies for negotiating with insurers to get the best deal

Don’t settle for the first insurance provider you come across; you might be robbing yourself of the opportunity to find a good insurance company with excellent service and even better prices.

Negotiating with insurers can be intimidating, but it's integral to getting the best deal on your coverage.

So without further ado, here are a few strategies for negotiating with insurers:

  • When comparing, start by familiarising yourself with each insurer’s policy documents. Compare apples to apples; some policies might seem cheaper, but that’s 

  • Before you start negotiating, know what you want and what you're willing to compromise on, including specific coverage options or a lower premium. 

Clearly understanding your needs and wants will help you communicate your position effectively.

  • When discussing your coverage needs with an insurer, be clear and concise about what you're looking for. 

Use specific examples to illustrate your needs, and ensure you understand any terms or conditions the insurer offers.

  • If you're shopping around for insurance, let insurers know that you're comparing quotes from multiple companies. 

This creates a sense of competition and encourages insurers to offer you their best deal. Be prepared to share quotes from other insurers to demonstrate that you're serious about finding the best deal.

  • If you need multiple types of insurance, such as home and car coverage, consider bundling your policies with one insurer. Insurers often offer discounts for bundling policies, which can help you save money.

  • If an insurer isn't willing to work with you to find a deal that meets your needs, don't be afraid to walk away. 

There are many insurers out there, and you should be able to find one willing to work with you to find the coverage you need at a price you can afford.

Following these strategies will better equip you to negotiate with insurers and find the coverage you need at a price that works for you. 

Remember to remain polite, communicate clearly, and leverage competition to your advantage to get the best deal possible.

How to regularly review and update your insurance coverage

Reviewing your insurance policies at least once a year is a good idea to ensure you still have the coverage you need. 

Life changes, and you might get married, have children, or buy a new home, which can all impact your insurance needs.

And as your life changes, so does your risk profile. 

For example, if you've recently purchased a home or started a business, you will need more coverage to protect your assets. 

On the other hand, if you've paid off a home loan or reduced debt, you may be able to reduce your coverage levels.

Being happy with your current insurer doesn't mean you can't shop around for better premiums. Use comparison websites to get quotes from multiple insurers and see if you can find a better deal elsewhere.

If you’re specifically looking to reduce your insurance premiums, consider increasing your excess. A higher excess will mean you pay more out of pocket if you have a claim, but it can also lower your premiums.

Another method you may want to consider is bundling your policies with one insurer to save money. 

Many insurers offer discounts for bundling multiple policies, such as home and car insurance. 

Lastly, consider working with an insurance agent if you need help finding the best premiums. An agent can help you assess your coverage needs and find the best policies for your budget.

How to avoid common mistakes when shopping for insurance

We’ll be very honest with you; shopping for insurance can be complex and time-consuming, and people make many common mistakes when shopping for coverage. 

Things such as not disclosing all relevant information or not comparing enough options can land you in hot water with an insurance provider.

So we’ve put together a short list of ways you can avoid making common mistakes:

  1. Disclose all relevant information.
  2. Compare multiple insurance options.
  3. Understand the terms and conditions of your policy.
  4. Avoid over-insuring.


And if all else fails,

  1. Work with a reputable agent.

The impact of technology on the insurance industry and how to use it to your advantage

There’s no denying technology's impact on the insurance industry in recent years. 

Most companies are going digital with their service, thanks to the creation of apps and the use of artificial intelligence (AI), which has helped make their accessibility to clients much more effortless.

Let’s look at how technology has changed the insurance landscape and how you can use it to your advantage.

  • Online customer service.

Many insurance companies offer online customer services options, like chatbots and virtual assistants, that can help you get answers to your questions quickly and efficiently.

  • Improved access to information.

Technology has made accessing information about insurance policies and coverage options easier than ever. 

Insurance companies now offer online tools and resources that allow you to research and compare policies from the comfort of your home.

  • Streamlined claims process.

Technology has also made claims processing faster and more efficient. Many insurance providers now allow you to file claims online, saving time and reducing paperwork.

  • Personalised pricing.

Insurers can analyse vast amounts of data to determine personalised pricing for their customers. For example, if you have a good insurance history, you may qualify for a lower premium on your car insurance.

  • Telematics.

A telematics device is a device that allows insurers to track your driving behaviour using devices installed in your car, helping you qualify for lower premiums if you don’t drive much.

To use technology to your advantage, consider using online tools and resources to research and compare policies and prices. 

Leveraging technology saves you time, money, and frustration when shopping for insurance.

Don't spend more than you need to on car insurance. Get a free, personalised quote from Pineapple today and see how much you could save. It's quick, easy, and did we mention free?

Click here to get your free quote!

Please Note: The information provided above is for informational purposes only; you should not construe any such information as legal or financial advice.

Pineapple (FSP 48650) is underwritten by Old Mutual Alternative Risk Transfer Insure Limited, a licensed Non-Life Insurer and authorised FSP. T&Cs apply.

Team Pineapple

Team Pineapple comprises our company’s top talents, who are dedicated to creating clear, high-quality content on essential vehicle insurance topics. This diverse group, including actuaries, accountants, data scientists, and insurance professionals across South Africa, collaborates to produce enlightening and empowering articles.

Each piece is thoroughly researched, factually accurate, and rigorously reviewed to ensure quality.

*We say they’re the finest because we want them to keep writing for us!

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Please Note: The information provided above is for informational purposes only; you should not construe any such information as legal or financial advice.

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