Pineapple Privacy Policy

By using the Pineapple website/app, you accept and agree to the Privacy Policy of the website/app as set out below. The Privacy Policy relates to the collection and use of personal information you may supply to us through your use of the Pineapple website/app or any other media, and such policy therefore governs how your personal information will be processed.

Personal information means all information specific to you, which is provided to us through the use of our website/app or other media. In other words, information that identifies you. This includes but is not limited to the following:

- Your name and surname
- RSA identity number or date of birth
- Contact numbers
- E-mail address
- Behavioural data

By using any of the services on our website/app, you hereby consent that we may send you promotional material or details we think may interest you.

Pineapple is allowed to contact you via email, push notification, WhatsApp, phone calls, SMS or other forms of communication to inform you of offers, product information, special offers, discounts and competitions.

Please note that you will only be allowed to use the services if you consent to us using your information for marketing purposes in the future.

By using Pineapple, you consent to select information relating to your insurance, performance, asset register, personal information and connectivity, which will be shown to other users in the interest of transparency and treating other community members fairly. If you wish to adjust what different users can see, you can do so from the privacy settings on your profile.

By using Pineapple, you further consent to Pineapple’s cross-border transfer of your personal information as required.

All information collected is processed solely for the purpose obtained, offering and providing Pineapple services, products and subsidiary processes enabling Pineapple services and products.

Pineapple may use the data you provide to determine product and service eligibility and fulfil necessary ancillary processes required to administer such products and services.

Data collected is done so per the POPI Act and is processed and utilised per POPIA requirements.

User-generated content:

‍You are solely responsible for your conduct and any data, text, files, information, usernames, images, graphics, photos, profiles, audio and video clips, sounds, musical works, works of authorship, applications, links and other content or materials (collectively, "Content") that you submit, post or display on or via the Service.

You must not create or submit unwanted emails, comments, likes or other commercial or harassing communications (a.k.a. "spam") to any Pineapple users.

By using our Service, you understand and agree that we are providing a platform for you to post content, including photos, comments, and other materials ("User Content"), to the Service and share User Content publicly. This means that other Users may search for, see, use, or share any of your User Content that you make publicly available through the Service, consistent with the terms and conditions of this Privacy Policy and our Terms of Use finding friends on Pineapple:

- If you choose, you can use our "Find Friends" feature to locate other people with Pineapple accounts either through (i) your contacts list, (ii) third-party social media sites or (iii) through a search of names and usernames on Pineapple.

- If you choose to find your friends through (i) your device's contacts list, Pineapple will access your contacts list to determine whether or not someone associated with your contact is using Pineapple.

- If you choose to find your friends through a (ii) third-party social media site, then you will be prompted to set up a link to the third-party service, and you understand that this Privacy Policy will govern any information such service may provide to us.

- If you choose to find your friends (iii) through a search of names or usernames on Pineapple, then simply type a name to search, and we will perform a search on our Service.

Note about the "Invite Friends" feature: If you invite someone to the Service through our "Invite Friends" feature, you may select a person directly from the contacts list on your device and send a text or email from your account. You understand and agree that you are responsible for any charges that apply to communications sent from your device. Because this invitation is coming directly from your account, Pineapple does not have access to or control this communication.

Automatically Collected Information:

‍In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, information about the phone you are using and information about the way you use the Application.

When you visit the Application, we may use GPS technology (or other similar technology) to determine your current location to determine the city you are in.

If you do not want us to use  your location for the purposes set forth above you must turn off the location services for the mobile application in your account settings in your mobile phone settings and/or within the mobile application.We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.Do third parties see and/or have access to information obtained by the Application? Yes. We will share your information with third parties only in the ways described in this privacy statement.

We may disclose User Provided and
Automatically Collected Information:

As required by law, as to comply with a subpoena or similar legal process, when we, in good faith, believe that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request; with our trusted service providers who work on our behalf, and who do not have an independent use of the information that we disclose to them, and have agreed to adhere to the rules outlined in this privacy statement.

Obtaining credit information
from 3rd parties:

By using the Pineapple website/app, you consent that we may obtain your credit, ITC, and vehicle details from selected 3rd party service providers. We may also collect and use publicly available data relating to you and your assets.

Data Retention Policy,
Managing Your Information:

There may be links from the Service or communications you receive from the Service to third-party websites or features. There may also be links to third-party websites or features in images or comments within the Service. The Service also includes third-party content we do not control, maintain or endorse. Functionality on the Service may also permit interactions between the Service and a third-party website or feature, including applications that connect the Service or your profile on the Service with a third-party website or feature. For example, the Service may include a feature enabling you to share Content from the Service or your Content with a third party, which may be publicly posted on that party's service or application.

Data protection:

We will retain user-provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 72 months, and after that may store it in aggregate. If you’d like us to delete the User Data you provided via the Application, please contact us at, and we will respond within a reasonable time. Please note that some or all of the User-Provided Data may be required for the Application to function properly.


We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at We will delete such information from our files within a reasonable time.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the data we process and maintain. For example, we limit access to this information to authorised employees and contractors who need to know that information to operate, develop or improve our Application. Please be aware that although we endeavour to provide reasonable security for the information we process and maintain, no system can prevent all potential security breaches.

Your privacy is important to us. We will, therefore, not sell, rent or provide your personal information to unauthorised entities or other third parties for their independent use without your consent, excluding in-app details to your insurance/asset activity.

If at any stage, after you have given us your consent, you no longer wish that we use your personal information, you may withdraw your consent by uninstalling the Pineapple app from your mobile device and notify us either telephonically or by email of the withdrawal of your consent.

We have the highest regard for the privacy of the personal information obtained through our website/app. We, therefore, will only use the personal information obtained subject to the Terms and Conditions of this agreement and for the purpose for which it’s collected and only to positively identify the user when the website/app is accessed as well as to quote you.

We value the information you chose to provide and which we collect from you and will take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning you is stored in databases with built-in safeguards to ensure the privacy and confidentiality of that information.

In this regard however, we cannot guarantee the security of any personal information you disclose through our website/app. You, therefore, accept the inherent risk of providing information when using our website/app and will not hold us, our directors, employees or agents responsible for any security breach.

The following instances are when we will be entitled to disclose the personal information obtained from you:

- When any regulatory authority for the various financial sectors requests same; To comply with any regulation passed under relevant legislation or any legal process; To enforce and protect our rights and property (including intellectual property).

- When you have expressly authorised us to do so.

Please ensure you have read and understood this Privacy Policy's Terms and Conditions before providing us your personal information.

We reserve the right, at our sole discretion, to amend this Privacy Policy from time to time. You agree to review the Privacy Policy whenever you visit our website/app for any such amendments. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.

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