• Pineapple Disclosure Notice

    Insurance related disclosures and details

    1. Your Insurance Digital Intermediary:


    If you have a claim or require any amendments to be made to this policy, please contact your Digital Intermediary.


    Trade name: PINEAPPLE TECH (PTY) LTD

    Business name: Pineapple Tech - Authorised Financial Services Provider

    Registration no: 2017 / 070966 / 07 Registered Company

    FAIS Licence no: 48650
    Authorised Financial Services Provider

    Email: info@pineapple.co.za


    Compliance department:

    Adel Walker, Tel no: 011 7458333, Fax no: 011 7458444

    Email: adel.walker@compass.co.za

    Contact person:

    Marnus van Heerden, Tel no: 012 6730000,

    Email: marnus@pineapple.co.za


    Your Digital Intermediary:

    • Has a contractual relationship with the product supplier.
    • Insurer written mandate is available on request.
    • Received more than 30% of his total remuneration, including commission, from Compass Insurance Company Ltd.
    • Does not hold guarantees.
    • Holds professional indemnity insurance cover.
    • Does not hold fidelity insurance cover.
    • Is licensed to provide the following financial services: Short Term: Personal Lines, Short Term: Commercial Lines
    • Holds a Conflict of Interest Policy.

    The Digital Intermediary fees will comprise of:

    Commission: 0%

    System, artificial intelligence and analytics fee: 6.5%


    Binder agreements:

    Enter into, vary and renewal of policy: 3.5%

    Determination of policy benefits and rewards: 1.5%

    2. The Insurer (Underwriting this Policy):

    Name: Compass Insurance Company Ltd

    FSP no: 12148

    Registration no: 1994/003010/06

    Postal address: PO Box 37226
    Birnam Park


    Physical address: KPMG Wanooka Place
    St Andrews Road

    Contact details: 011 7458333


    Complaints department:     

    Adel Walker

    KPMG Wanooka Place
    St Andrews Road

    Tel no: 011 7458333, Fax no: 011 7458444

    Email: adel.walker@compass.co.za


    Compliance department:                          

    Adel Walker

    KPMG Wanooka Place
    St Andrews Road

    Tel no: 011 7458333, Fax no: 011 7458444

    Email: adel.walker@compass.co.za

    3. The Administrator

    The Claims Administration which is usually done by the above insurance company has been contracted out to:


    Name: Brolink (Pty) Ltd

    Authorised Financial Services Provider

    Registration no: 2004/010734/07

    FAIS License no: 10834

    Postal address: PO Box 9346, Centurion, 0046

    Physical address: 254 Hall street, Westend Office Park, Centurion, 0057

    Contact details: Tel no: 012 673 0000, Fax no: 012 673 0011,

    Email: brolink@brolink.co.za

    Website: www.brolink.co.za


    Compliance department details:

    Name: Syncerus Business Solutions (Compliance)
    (Johann Boshoff)

    Address: 7 9th Street, Menlo Park, 0181

    Contact details: Tel no: 012 346 3820, Fax no: 012 346 3926

    Email: johann@syncerus.co.za


    • Holds professional indemnity insurance cover
    • Holds a conflict of interest policy
    • Is licensed to provide the following financial services: Short-Term: Personal lines, Short-Term: Commercial lines


    If you have submitted a complaint with your Digital Intermediary and the complaint remains unresolved, please contact Brolink (Pty) Ltd.


    Note that for the work Brolink (Pty) Ltd does on behalf of the insurance company, they pay Brolink (Pty) Ltd a fee of 3.5% (including VAT) of the premium.

    4. The SASRIA Insurer:

    SASRIA cover attaches to your underlying policy. SASRIA covers damages caused by acts of terrorism or violence calculated to overthrow the State or to further a political aim. It also covers damages caused by riot, strike or public disorder.


    If you have any complaints relating to the non-disclosure or inadequate disclosure of the information to which you are entitled, please contact SASRIA's compliance department at:

    Name: SASRIA SOC Ltd Reg No 1979/000287/06

    Postal address: PO Box 653367, Benmore, 2010

    Physical address: 36 Fricker Road, Illovo, Sandton, 2196

    Contact details: Tel no: 011 214 0800/ 086 172 7742,
    Fax no: 011 4478630,

    Email: info@sasria.co.za

    Web: www.sasria.co.za


    Compliance Officer: Mr Mziwoxolo Mavuso

    Compliance Officer contact details: Tel no: 011 881 1311

    Compliance Officer email: mziwoxolom@sasria.co.za

    Complaints Contact: The Manager Technical and Claims

    SASRIA SOC Limited

    PO Box 653367




    Complaints email: complaints@sasria.co.za


    Claim notification procedures:

    In the event if a claim, all relevant documentation relating to your claim must be submitted to the Non Mandated Intermediary, the name.


    SASRIA Non Mandated Intermediary / and address of whom appears below.



    Contact details Compass Insurance Company Limited

    PO Box 37226
    Birnam Park

    Tel no: 011 745 458333

    5. The Ombuds:

    We are committed to the prompt and fair resolution of any complaint lodged in respect of our rendering of a financial service. Should you wish to obtain a copy of our Complaints Resolution Policy, kindly contact our Compliance Officer at the particulars provided in this notice. Should a complaint which pertains to advice or intermediary services provided after 1st October 2004, not be resolved within 6 weeks, or you are not satisfied with the resolution decision, you have the right to refer the matter to the Ombud for Financial Services Providers. You have 6 months in which to do this.



    FAIS Ombuds:


    PO Box 74571, Lynwood Ridge, 0040


    Sussex Office Park, Ground Floor - Block B, 473 Lynnwood

    Road, Corner of Lynnwood Road and Sussex Avenue, Lynnwood, 0081



    012 470 9080 or 0860 324 766

    012 348 3447 or 012 470 9097



    If you require advice on complaints in respect of claims or other matter which have not been satisfactorily resolved, you may contact:


    Short-term Insurance Ombudsman (for personal claims complaints/queries):


    Postal address: PO Box 32334, Braamfontein, 2017

    Tel no: 011 726 8900

    Fax no: 011 726 5501

    Sharecall: 0860 726 890

    Website: http://www.osti.co.za

    Email: info@osti.co.za

    6. Registrar of Short-term Insurance / Financial Services Board:

    Postal address: PO Box 35655, Menlo Park, 0102


    Tel no: 012 428 8000

    Fax no: 012 346 6941

    Contact centre: 0800 11 04 43 or 0800 20 20 87

    Email: info@fsb.co.za

    Website: http://www.fsb.co.za

    7. General

    Important Information:


    7.1 When applying for insurance all material facts must be accurately and properly disclosed. The accuracy and completeness of all answers, statements or other information provided by you or on your behalf, are your own responsibility.


    7.2 If your Digital Intermediary completes or submits any transaction requirement on your behalf, you should be satisfied as to the accuracy and completeness of the details.

    7.3 Misrepresentation or non-disclosure of a material fact or the inclusion of incorrect information at the time of proposing for insurance may at any time lead to the avoidance of the policy from inception and a forfeiture of all premiums paid.

    7.4 On request you are entitled to be supplied with a copy or written or printed record of any transaction requirement within a reasonable time.

    7.5 The premium and fees payable by you are shown on the schedule of this policy.


    7.6 For a monthly paid policy the premiums are payable each month on the day of the month you selected when arranging this policy.

    7.7 Depending on the specific policy, if the premium is paid by debit order and is dishonoured by your bank:


    • as a result of your instruction to the bank to stop payment of the debit order, the policy will lapse on the last day of the month for which a premium was received; or
    • for any other reason, a debit for two months' premiums will be submitted to the bank the following month. If this debit is returned unpaid, the policy will lapse on the last day of the month for which a premium was received.
    7.8 For a monthly paid policy the premiums are payable each month on the day of the month you selected when arranging this policy.




    • Do not sign any blank or partially completed application form.
    • Complete all forms in ink.
    • Keep all documents handed to you.
    • Make note as to what is said to you.
    • Don't be pressurised to buy the product.
    • Incorrect or non-disclosure by you of relevant facts may influence your insurer on any claims arising from your contract of insurance.

    8. Claims Procedure

    The procedure for the submission of claims in detailed in the policy wording.


    Sasria SOC Limited

    P.O. Box 653367, BENMORE, 2010

    36 Fricker Road, Illovo, Sandton, 2196

    Tel: +2711 214 0800 or 086 172 7742 (Switchboard)

    Fax: +27 11 447 8630

    Reg. No. 1979/000287/06

    VAT Reg. 4140119340

    FSP Licence No.: 39117







    In consideration of the prior payment of the premium stated in the coupon and the receipt thereof by or on behalf of Sasria SOC Limited,(hereinafter called the Company) and subject to the underlying policy being current and valid at the effective date as stated in the Schedule, the Company will by payment or at its option by reinstatement or repair indemnify the insured during the Period of Insurance up to an amount not exceeding the total sum insured in respect of each item and not exceeding in the aggregate during the said Period of Insurance, the total insured value, or the aggregate limits of liability as stated in the proviso hereunder, whichever is the less against loss of or damage to the property insured directly related to or caused by:

    1. Any act (whether on behalf of any organisation, body or person, or group of persons) calculated or directed to overthrow or influence any State or government, or any provincial, local or tribal authority with force, or by means of fear, terrorism or violence;
    2. Any act which is calculated or directed to bring about loss or damage in order to further any political aim, objective or cause, or to bring about any social or economic change, or in protest against any State or government, or any provincial, local or tribal authority, or for the purpose of inspiring fear in the public, or any section thereof;
      1. Any riot, strike or public disorder or any act or activity which is calculated or directed to bring about a riot, strike or public disorder;
    3. Any attempt to perform any act referred to in clause (i), (ii) or (iii) above;
    4. The act of any lawfully established authority in controlling, preventing, suppressing or in any other way dealing with any occurrence referred to in clause (i), (ii), (iii) or (iv) above.


    In this Coupon Policy, the term "Public Disorder" shall be deemed to include civil commotion, labour disturbances or lockouts.


    PROVIDED that:


    Notwithstanding anything to the contrary, where One Insured is insured by one or more current and valid insurance (other than Contract Works and/or Construction Plant and or Motor) issued by or on behalf of the Company, the annual aggregate liability of the Company under all such Insurances shall be limited to the sum of R500 million (five hundred million Rand), or up to R 1,5 billion, if the Insured has chosen the optional Excess of Loss R 1 billion cover, where the property insured is in the Republic of South Africa.


    For this purpose ONE INSURED shall mean:


    Any Single One Insured, a Ho


    by the Companies Act, 1973) or Subsidiary of the Holding Company


    In the case of One Insureds other than Companies, the Company reserves the right to determine who the One Insured is for this purpose.


    PROVIDED FURTHER that this insurance does not cover:


    1. Consequential or indirect loss or damage of any kind or description whatsoever, other than loss of rent if specifically insured, which shall be limited to a period not exceeding that required to render the building tenantable;


    1. Loss or damage resulting from total or partial cessation of work, or the retardation or interruption or cessation of any process or operation;


    1. Loss or damage occasioned by permanent or temporary dispossession resulting from confiscation, commandeering or requisitioning by any lawfully constituted authority.




    It is agreed that, regardless of any contributory cause(s), this insurance does not cover loss (es) in any way caused or contributed to by an act of terrorism involving the use or release or the threat thereof of any nuclear weapon or device or chemical or biological agent.


    For the purpose of this exclusion an act of terrorism means an act, including but not limited to the use of force or violence and / or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organization(s) or government(s), committed for political, religious, ideological or personal purposes or reasons including the intention to influence any government and /or to put the public, or any section of the public in fear.

    1. This policy does not cover loss or damage caused directly or indirectly by or through or in consequence of any occurrence for which a fund has been established in terms of the War Damage Insurance and Compensation Act, 1976 (No. 85 of l976) or any similar Act operative in South African territory to which this policy applies.

    If it is alleged that by reason of this exclusion any loss (es) is not covered by this Coupon the burden of providing the contrary shall be upon the insured.




    The Agent or Intermediary will advise Sasria of a loss within thirty (30) days from the date they receive the claim.


    A claim shall not be payable if twenty four (24) months have elapsed since the occurrence of the Insured Event unless the claim is subject of pending legal action or final assessment of the loss by the Insurer have not been reached.





    Where Property Insured is extended under the Replacement Value Clause and is the subject of a lease, rental, hire or similar agreement which requires the Insured to insure and/or be responsible for the property at an agreed value then the measure of cover provided shall be the agreed value as stipulated in the lease, rental or hire agreement. The definition set out under the Basis of Loss Settlement on the underlying policy shall not apply in respect of a claim under this clause but always limited to thetotal Sum Insured.




    Misrepresentation, misdescription and non-disclosure


    Misrepresentation, misdescription or non-disclosure in any material particular shall render voidable the particular item, section or sub- section of the policy, as the case may be, affected by such misrepresentation, misdescription or non-disclosure.


    Continuation of cover (where premium is payable by bank debit order or by transmission account)


    The premium is due in advance and, if it is not received by the company by due date, this insurance shall be deemed to have been cancelled at midnight on the last day of the preceding period of insurance unless the insured can show that failure to make payment was an error on the part of his Intermediary or Sasria agent.




    Nothing contained in this Policy shall give any rights against Sasria to any person other than the Insured. Sasria shall not be bound by any passing of the interest of the Insured otherwise than by death or operation of law.




    1. If any difference shall arise as to the amount to be paid under this Policy (liability being otherwise admitted) such difference shall be referred to Arbitration in accordance with the Arbitration laws for the time being in force in the Republic of South Africa, and at such place as Sasria may determine.
    2. Where any difference or dispute is in terms of paragraph (a) above to be referred to Arbitration the award of the Arbitor(s) shall be final and binding and the making of such award shall be a condition precedent to any right of action against Sasria under this Policy.
    1. On the happening of any event in respect of which a claim is or may be made under this policy, the company and every person authorised by them may, without thereby incurring any liability and without diminishing the right of the company to rely upon any conditions of this policy,
    1. take, enter or keep possession of any damaged property and deal with it in any reasonable manner. This condition shall be evidence of the leave and licence of the insured to the company to do so. The insured shall not be entitled to abandon any property to the company whether taken possession of by the company or not,
    2. take over and conduct in the name of the insured the defence or settlement of any claim and prosecute in the name of the insured for their own benefit any claim for indemnity or damages or otherwise and shall have full discretion in the conduct of any proceedings and in the settlement of any claim. No admission, statement, offer, promise, payment or indemnity shall be made by the insured without the written consent of the company.
    3. The insured shall, at the expense of the company, do and permit to be done all such things as may be necessary or reasonably required by the company for the purpose of enforcing any rights to which the company shall be, or would become, subrogated upon indemnification of the insured whether such things shall be required before or after such indemnification.
    1. It is a condition precedent to any liability that at the time of the happening of any occurrence given rise to a loss in terms of this Coupon Policy there shall be in force the Underlying Policy covering the interest of the Insured in all the property insured by this Coupon Policy against loss or damage by fire.
      1. All the terms, conditions, exclusions, exceptions and warranties applicable to the Underlying Policy, other than:

    (a) Exception A(i), A(iii)(b), A(iv), A(v), A(vi) and A(vii) to the extent that A(vii) refers to A(i), A(iii)(b), A(iv), A(v) and A(vi);


    1. The Burden of Proof Clause set out in Exception A to the extent that such Clause refers to the Exceptions listed in (a) above;
    2. Any excess, deductible or similar payment to be met by the Insured in terms of the Underlying Policy;
    3. The Sasria Coupon incorporates the Terms, Conditions, Exceptions, Exclusions and Warranties of the underlying Policy to which it attaches. It does not automatically incorporate the Extensions . In order to cater for the Extensions, the Sasria Sum Insured must be increased by the value of the Extension and a premium charged for the said Extension. In this instance a schedule showing a breakdown of all additional covers included (together with the sum insured) must be attached to the coupon,
    4. Where required by the Insurer, the Insured shall at the commencement of such insurance and when required provide the Insurer with a written estimate of the cost at such date of reinstatement of the Property Insured to which this section applies made and certified by a Valuator acceptable to the Insurer.


    The Sum Insured under the policy and this section in respect of each item will not be less than the amount of such estimate, and may be adjusted for renewal provided this is done within a two months period of the renewal date.

    1. Where a building or structure is destroyed, the Insured is entitled to carry out the replacement by an equivalent building upon another site and in any manner suitable to

    the requirements of the Insured provided that the exceed the cost which would have been incurred had reinstatement been carried out on the original location.


    shall be deemed to be incorporated in this Coupon Policy and shall as a condition precedent to any liability hereunder relate to and be complied with by the Insured accordingly.


    The reference to Exceptions A(i), A(iii)(b), A(v), A(vi) and A(vii) and to the Burden of Proof Clause in Exception A is a reference to those Exceptions as they appear in the Standard S.A.I.A. Exceptions which the Nominated Insurer is obliged to incorporate in his Policy. Should the numbering in the Underlying Policy not correspond with the numbering of the Standard S.A.I.A. Exceptions the above references shall apply to the corresponding Exceptions in the Underlying Policy mutatis mutandis.


    1. If the property covered in terms of the attached Schedule shall at the commencement of any destruction of or damage to such property by any peril insured hereby be collectively of greater value than the total sum insured stated herein, then the Insured shall be considered as his own insurer for the difference and shall bear a rateable share of the loss accordingly. Every item, if more than one, shall be separately subject to this consideration.


    1. Any adjustment of Premium Clause or Condition in the Underlying Policy shall not be applicable to this Coupon Policy.


    1. No alteration of this Coupon Policy is valid unless signed by a Director of the Company


    1. Any Reinstatement Value Conditions in the Underlying Policy shall be applicable to this Coupon Policy except insofar as it relates to Motor Vehicles.


    1. The cover granted by this Coupon Policy shall apply to property situated in the Republic of South Africa.