Pineapple Disclosure Notice
Insurance related disclosures and details
1. Your Insurance Digital Intermediary:
If you have a claim or require any amendments to be made to this policy, please contact your Digital Intermediary.
Trade name: PINEAPPLE TECH (PTY) LTD
Business name: Pineapple Tech - Authorised Financial Services Provider
Registration no: 2017 / 070966 / 07 Registered Company
FAIS Licence no: 48650Authorised Financial Services Provider
Elzabe Botha, Tel no: 087 897 6970
Marnus van Heerden, Tel no: +2765 922 4719,
Your Digital Intermediary:
The Digital Intermediary fees will comprise of:
The Digital Intermediary is paid a fee of 6.5% by the Insurer in respect of the mobile application maintenance, artificial intelligence and system provision as well as related services rendered for and on behalf of the Insurer.
Enter into, vary and renewal of policy: 3.5%
Determination of policy benefits and rewards: 1.5%
2. The Insurer (Underwriting this Policy):
Name: Compass Insurance Company Ltd
FSP no: 12148
Registration no: 1994/003010/06
Postal address: PO Box 37226Birnam Park2015
Physical address: KPMG Wanooka PlaceSt Andrews RoadParktown0084
Contact details: 011 7458333
KPMG Wanooka PlaceSt Andrews RoadParktown
Tel no: 011 7458333, Fax no: 011 7458444
KPMG Wanooka PlaceSt Andrews RoadParktown0084
3. The Administrator
The Claims Administration which is usually done by the above insurance company has been contracted out to:
Name: Brolink (Pty) Ltd
Authorised Financial Services Provider
Registration no: 2004/010734/07
FAIS License no: 10834
Postal address: PO Box 9346, Centurion, 0046
Physical address: 254 Hall street, Westend Office Park, Centurion, 0057
Contact details: Tel no: 012 673 0000, Fax no: 012 673 0011,
Compliance department details:
Name: Syncerus Business Solutions (Compliance)(Johann Boshoff)
Address: 7 9th Street, Menlo Park, 0181
Contact details: Tel no: 012 346 3820, Fax no: 012 346 3926
If you have submitted a complaint with your Digital Intermediary and the complaint remains unresolved, please contact Brolink (Pty) Ltd.
Note that for the work Brolink (Pty) Ltd does on behalf of the insurance company, they pay Brolink (Pty) Ltd a fee of 3.5% (including VAT) of the premium.
4. The SASRIA Insurer:
SASRIA cover attaches to your underlying policy. SASRIA covers damages caused by acts of terrorism or violence calculated to overthrow the State or to further a political aim. It also covers damages caused by riot, strike or public disorder.
If you have any complaints relating to the non-disclosure or inadequate disclosure of the information to which you are entitled, please contact SASRIA's compliance department at:
Name: SASRIA SOC Ltd Reg No 1979/000287/06
Postal address: PO Box 653367, Benmore, 2010
Physical address: 36 Fricker Road, Illovo, Sandton, 2196
Contact details: Tel no: 011 214 0800/ 086 172 7742,Fax no: 011 4478630,
Compliance Officer: Mr Mziwoxolo Mavuso
Compliance Officer contact details: Tel no: 011 881 1311
Compliance Officer email: email@example.com
Complaints Contact: The Manager Technical and Claims
SASRIA SOC Limited
PO Box 653367
Complaints email: firstname.lastname@example.org
Claim notification procedures:
In the event if a claim, all relevant documentation relating to your claim must be submitted to the Non Mandated Intermediary, the name.
SASRIA Non Mandated Intermediary / and address of whom appears below.
Contact details Compass Insurance Company Limited
PO Box 37226Birnam Park2015
Tel no: 011 745 458333
5. The Ombuds:
We are committed to the prompt and fair resolution of any complaint lodged in respect of our rendering of a financial service. Should you wish to obtain a copy of our Complaints Resolution Policy, kindly contact our Compliance Officer at the particulars provided in this notice. Should a complaint which pertains to advice or intermediary services provided after 1st October 2004, not be resolved within 6 weeks, or you are not satisfied with the resolution decision, you have the right to refer the matter to the Ombud for Financial Services Providers. You have 6 months in which to do this.
PO Box 74571, Lynwood Ridge, 0040
Sussex Office Park, Ground Floor - Block B, 473 Lynnwood
Road, Corner of Lynnwood Road and Sussex Avenue, Lynnwood, 0081
012 470 9080 or 0860 324 766
012 348 3447 or 012 470 9097
If you require advice on complaints in respect of claims or other matter which have not been satisfactorily resolved, you may contact:
Short-term Insurance Ombudsman (for personal claims complaints/queries):
Postal address: PO Box 32334, Braamfontein, 2017
Tel no: 011 726 8900
Fax no: 011 726 5501
Sharecall: 0860 726 890
6. Registrar of Short-term Insurance / Financial Services Board:
Postal address: PO Box 35655, Menlo Park, 0102
Tel no: 012 428 8000
Fax no: 012 346 6941
Contact centre: 0800 11 04 43 or 0800 20 20 87
7.1 When applying for insurance all material facts must be accurately and properly disclosed. The accuracy and completeness of all answers, statements or other information provided by you or on your behalf, are your own responsibility.
7.2 If your Digital Intermediary completes or submits any transaction requirement on your behalf, you should be satisfied as to the accuracy and completeness of the details.
7.3 Misrepresentation or non-disclosure of a material fact or the inclusion of incorrect information at the time of proposing for insurance may at any time lead to the avoidance of the policy from inception and a forfeiture of all premiums paid.
7.4 On request you are entitled to be supplied with a copy or written or printed record of any transaction requirement within a reasonable time.
7.5 The premium and fees payable by you are shown on the schedule of this policy.
7.6 For a monthly paid policy the premiums are payable each month on the day of the month you selected when arranging this policy.
7.7 Depending on the specific policy, if the premium is paid by debit order and is dishonoured by your bank:
8. Claims Procedure
The procedure for the submission of claims in detailed in the policy wording.
SASRIA DISCLOSURE NOTICE
Sasria SOC Limited
P.O. Box 653367, BENMORE, 2010
36 Fricker Road, Illovo, Sandton, 2196
Tel: +2711 214 0800 or 086 172 7742 (Switchboard)
Fax: +27 11 447 8630
Reg. No. 1979/000287/06
VAT Reg. 4140119340
FSP Licence No.: 39117
COUPON POLICY FOR SPECIAL RISKS INSURANCE
In consideration of the prior payment of the premium stated in the coupon and the receipt thereof by or on behalf of Sasria SOC Limited,(hereinafter called the Company) and subject to the underlying policy being current and valid at the effective date as stated in the Schedule, the Company will by payment or at its option by reinstatement or repair indemnify the insured during the Period of Insurance up to an amount not exceeding the total sum insured in respect of each item and not exceeding in the aggregate during the said Period of Insurance, the total insured value, or the aggregate limits of liability as stated in the proviso hereunder, whichever is the less against loss of or damage to the property insured directly related to or caused by:
In this Coupon Policy, the term "Public Disorder" shall be deemed to include civil commotion, labour disturbances or lockouts.
Notwithstanding anything to the contrary, where One Insured is insured by one or more current and valid insurance (other than Contract Works and/or Construction Plant and or Motor) issued by or on behalf of the Company, the annual aggregate liability of the Company under all such Insurances shall be limited to the sum of R500 million (five hundred million Rand), or up to R 1,5 billion, if the Insured has chosen the optional Excess of Loss R 1 billion cover, where the property insured is in the Republic of South Africa.
For this purpose ONE INSURED shall mean:
Any Single One Insured, a Ho
by the Companies Act, 1973) or Subsidiary of the Holding Company
In the case of One Insureds other than Companies, the Company reserves the right to determine who the One Insured is for this purpose.
PROVIDED FURTHER that this insurance does not cover:
It is agreed that, regardless of any contributory cause(s), this insurance does not cover loss (es) in any way caused or contributed to by an act of terrorism involving the use or release or the threat thereof of any nuclear weapon or device or chemical or biological agent.
For the purpose of this exclusion an act of terrorism means an act, including but not limited to the use of force or violence and / or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organization(s) or government(s), committed for political, religious, ideological or personal purposes or reasons including the intention to influence any government and /or to put the public, or any section of the public in fear.
If it is alleged that by reason of this exclusion any loss (es) is not covered by this Coupon the burden of providing the contrary shall be upon the insured.
The Agent or Intermediary will advise Sasria of a loss within thirty (30) days from the date they receive the claim.
A claim shall not be payable if twenty four (24) months have elapsed since the occurrence of the Insured Event unless the claim is subject of pending legal action or final assessment of the loss by the Insurer have not been reached.
Where Property Insured is extended under the Replacement Value Clause and is the subject of a lease, rental, hire or similar agreement which requires the Insured to insure and/or be responsible for the property at an agreed value then the measure of cover provided shall be the agreed value as stipulated in the lease, rental or hire agreement. The definition set out under the Basis of Loss Settlement on the underlying policy shall not apply in respect of a claim under this clause but always limited to thetotal Sum Insured.
Misrepresentation, misdescription and non-disclosure
Misrepresentation, misdescription or non-disclosure in any material particular shall render voidable the particular item, section or sub- section of the policy, as the case may be, affected by such misrepresentation, misdescription or non-disclosure.
Continuation of cover (where premium is payable by bank debit order or by transmission account)
The premium is due in advance and, if it is not received by the company by due date, this insurance shall be deemed to have been cancelled at midnight on the last day of the preceding period of insurance unless the insured can show that failure to make payment was an error on the part of his Intermediary or Sasria agent.
Nothing contained in this Policy shall give any rights against Sasria to any person other than the Insured. Sasria shall not be bound by any passing of the interest of the Insured otherwise than by death or operation of law.
(a) Exception A(i), A(iii)(b), A(iv), A(v), A(vi) and A(vii) to the extent that A(vii) refers to A(i), A(iii)(b), A(iv), A(v) and A(vi);
The Sum Insured under the policy and this section in respect of each item will not be less than the amount of such estimate, and may be adjusted for renewal provided this is done within a two months period of the renewal date.
the requirements of the Insured provided that the exceed the cost which would have been incurred had reinstatement been carried out on the original location.
shall be deemed to be incorporated in this Coupon Policy and shall as a condition precedent to any liability hereunder relate to and be complied with by the Insured accordingly.
The reference to Exceptions A(i), A(iii)(b), A(v), A(vi) and A(vii) and to the Burden of Proof Clause in Exception A is a reference to those Exceptions as they appear in the Standard S.A.I.A. Exceptions which the Nominated Insurer is obliged to incorporate in his Policy. Should the numbering in the Underlying Policy not correspond with the numbering of the Standard S.A.I.A. Exceptions the above references shall apply to the corresponding Exceptions in the Underlying Policy mutatis mutandis.
Terms & Conditions
Office 201, 10 Kramer road, Sandton, Johannesburg.
1 American Row, Hartford, CT, 06102
© 2018 Pineapple Tech, All rights reserved.Pineapple is a registered Financial Services Provider, FSP number 48650